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Please
follow these directions for all returns about refund, exchanges, and repairs.
Please email us using this form, stating the reason why you are
making a return. Include your order #, date of purchase, name address and a
daytime phone number. We will email you with the shipping address.
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You must email us with a tracking number
after your product has been sent out. When we pick up the returns, we will be
looking for your tracking number. Packages without tracking numbers emailed
to us in advance will be returned to the customer
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The product must be returned unused and
in the original condition you received it in, with all original packaging and
no signs of wear. Sorry, We will not accept any damaged items for a refund, and
used products cannot be credited back or exchanged for a new product. By
wearing the product the first time, your refund/exchange policy is void
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The product is subject to final
inspection before your return is processed
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Please insure your return. We are not
responsible for shipping damages
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A restocking fee (5% of the
payment) will apply for refund. In case of a defected item we will grant you
a store credit for the value of your purchase (this policy is implemented due
to the simple fact that it is virtually impossible to verify if a damaged
item was damaged before shipment, during shipment or by the customer). And the shipping charges($20 per watch) will not be refunded.
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Once the
item is received, and the watch has not been worn or tampered with; a full
refund will be made to your credit card. Allow 2-3 weeks for the
credit to appear on your credit card statement.
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Manufacturers' defects are covered under
warranty. This does not include intentional damage, or general wear and tear
(such as scratches, dents/chips, etc.). Make sure the crown is always screwed
in tight so water does not get in. If any water damage is detected to have
gotten in from the crown not being tight, water damage is not covered
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A 1-year
warranty against mechanical failure (movement) with the exception of water
damage. Please note the customer is responsible for postage on returned
items. All watches are sold at its maximized size and must be fitted (removal
of links) at your convenience. (If a stainless steel band). Leather bands can
be easily adjusted based on the size of the owner's wrist. The guarantee dose
not cover:
- the glass, the belt, the bracelet and the box;
- the watch, damaged due to a careless use;
- the watch with any evident marks of the opening by the customer as well as
the attempts of the unprofessional repairing;
- the watch with water in it and with the marks of the corrosion at the dial
that appear due to a wrong exploitation.
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Watches cannot be tampered with in any
way. All watchcases are installed with a tamper-proof seal. If you open up
the watchcase and the seal is broken, all return policies are void for the
watch. Please do not have any other jewelers work on the watch or open it up
or we will not warranty the product
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Intentional crown/stem damages are not
covered. In most cases, crown/stem damages results from the customer pulling
extremely hard at the stem, thus jamming the movement. However, if the
crown/stem damage is due to a manufacturers' defect, we will gladly
repair/replace your product
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If your product cannot be repaired, we
will send you a replacement of the exact same model. If that model is out of
stock, then you can choose another product of the same value. In virtually
all cases of manufacturers' defects, the products can be repaired
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Please insure your return. We are not
responsible for shipping damages Allow up to 2-3 weeks to receive your repair
product.
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SwissHours.com strives for perfection in all
aspects of customer service, and we are positive you will be satisfied with
our prompt efforts.
For any further questions please contact us
Sincerely,
SwissHours.com Staff
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